FAQs

General FAQs

Teaching Autism is an online platform providing high-quality, hands-on resources and training for special education teachers, particularly those working with autistic students. We offer lesson plans, task boxes, professional development courses, and more to support educators globally.

All resources are created by Nikki Robertson, a special education curriculum designer with over 10 years of experience specializing in autism and special education. Nikki is passionate about creating engaging, student-led activities that promote independence.

3. How can I contact Teaching Autism?
You can reach us via our Contact Page, or through our social media channels.

Technical Support

First, try resetting your password using the “Forgot Password” link on the login page. If you still have trouble, contact us for assistance.

Check your spam/junk folder. If it’s not there, log into your account to access your downloads or contact us for support.

Due to the digital nature of our products, we do not offer refunds. However, if you experience issues with a resource, please reach out, and we’ll do our best to help.

Support

If you’re having trouble downloading or using a product, please follow these steps:

Contact Support: If you’re still having trouble, please reach out via our Support Page with details of the issue, your order number, and any error messages. I’ll get back to you as soon as possible to help resolve the issue.

Check Your Email: After purchase, you should receive an email with your download link. Make sure to check your spam or junk folder if you don’t see it in your inbox.

Access Your Account: You can also log into your account on Teaching Autism to access your downloads under the “Downloads” section.

Technical Troubleshooting:

Download Issues: Try refreshing the page, clearing your browser cache, or using a different browser/device.

File Issues: Ensure you have the correct software to open the files (e.g., PDF reader, PowerPoint, or ZIP file extractor).

If you haven’t received your order confirmation or download link, please follow these steps:

Contact Support: If you still haven’t received your confirmation or download link, please contact me via the Support Page. Include your name, order number (if available), and the email address you used at checkout. I’ll respond promptly to help you resolve the issue.

Check Your Email: Sometimes emails can land in the spam or junk folder, so be sure to check there. Also, verify that you entered the correct email address at checkout.

Log Into Your Account: If you created an account during checkout, you can log in to your account here to view your order history and download your files directly from the “Downloads” section.

Payment Confirmation: Ensure that your payment was successfully processed. If the payment is pending, the confirmation email may be delayed.

Resources

We provide a variety of resources, including:

Professional development materials

Task boxes

Lesson plans

Worksheets

Sensory activities

Themed classroom activities (e.g., Christmas Around the World)

Our resources are designed for a range of ages, focusing primarily on PreK-2nd grade and secondary students aged 11-16. We aim to create flexible materials that can be adapted to different developmental levels.

After purchasing, you’ll receive an email with a download link. You can also log into your account and access downloads from the My Account page.